I have lodged a 'missing cashback' claim; why is it taking so long for you to process?

After you lodge a claim, we run through the claim form to check that all relevant fields have been completed. We may have to contact you if you have not provided your order number or e-mail address connected to the order which will delay your claim. We ask for this as the merchant's network will not accept a claim that does not include this information.

Please be aware that we submit claims in batches every few weeks and you will receive a message informing you when yours has been sent.

Once we have submitted your claim, we need to wait for the affiliate network and merchant to process the claim, which is an exacting process, so we ask members to allow 2-3 months for the claim to be resolved.

As we are reliant on the merchants network process, there really isn’t much that can be done to speed the process up. We do however maintain good contact with all of the affiliate networks ensuring our claims are not forgotten.


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