Why didn't my purchase track?

Whilst the vast majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

If this happens, then firstly – don’t panic. Please wait for seven days for this to track; as some transactions take a little while to be reported to us by the merchants. If at this stage, the cashback has not tracked to your account, simply lodge a 'Missing Cashback Claim' and we'll be able to look into it for you. The claim form should only take a few minutes to complete – but you will certainly need your order number as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants. The vast majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.

Please note that you will not be able to earn cashback from two websites at once, so using both Topcashback and CashRewards (or another cashback site) will not double the amount of cashback you expect to receive.

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Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.